Customer Services

If you are waiting for a card order to arrive, please refer to the delivery information below for our best estimate for when it will be delivered.

First class mail

Order Placed (UK)	Sent by us	Estimated arrival
If possible, we recommend you allow 3 working days for delivery from the ‘Sent by us’ date.
Before 2pm Mon-Fri	Same day	The Royal Mail advise that 90% of first class post in the UK will arrive the following day, unfortunately the other 10% can take up to 3 days.
After 2pm Mon-Thurs	Following day
After 2pm Fri	Following Monday
Saturday & Sunday	Following Monday
Public Holidays	Following working day

Large Cards

Due to their size (just over A4), large cards are hand processed by the Royal Mail sorting system and we recommend that you allow an extra day for delivery.

Special Delivery

If you have an order being sent ‘Special Delivery’ and have ordered before 2pm on Monday to Thursday, arrival is guaranteed before 2pm the following day.  To track the progress of your order, please go to your Order History, click on the order number and then click on the tracking number.

Estimated International Delivery Times

Area	Estimated Delivery Time
Europe	Allow 4 working days
Destinations outside Europe	Allow 7 working days

If your order has not been delivered within the above Delivery times, please email help@moonpig.com or call us on 0845 4500 100 (or +44 20 7803 0390 if outside the UK). When contacting Moonpig.com please have your order number or the email address registered with Moonpig.com available to enable us to deal with your query as quickly as possible.

You can easily make changes to or cancel an order providing its status is on ‘Order Received’. To check the status of an order, please go to Order History which can be found under the My Account tab.  If the status displays ‘Order Printing’ or ‘Order Sent’ then unfortunately it’s already in the system and no changes can be made.  If an order displays as ‘Order Received’ you are able to make changes by clicking on the order number and selecting the relevant option from the drop down menu found on the right hand side of the page.

If you cancel a single order the cost of the order will be credited back to your Moonpig.com account.  For multiple card orders, we are unable to automatically credit back the cost of postage.

However, if you still need to contact us regarding your order please email help@moonpig.com or call us on 0845 4500 100 (or +44 20 7803 0390 if outside the UK).

When contacting Moonpig.com please have your order number or the email address registered with Moonpig.com available to enable us to deal with your query as quickly as possible.

If you are trying to upload a photo and are experiencing difficulties please check that the photo fits the following specifications:

• images must be in JPEG format (other formats such as Word Document and PDF will not be accepted)
• for the best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos
• we also advise that photo files should be no larger than 3MB in size

If you upload a photo that is low in resolution or image size, we will still accept the image but a warning appears to indicate the image may not print very well and we would recommend using a different image.

If you continue to have problems with photo upload, please email us the image at help@moonpig.com and we can upload it onto the correct card and place it in your shopping basket for you to personalise further. Please make sure you include the following in your email:

• attach the image you wish us to upload
• the card number you have selected
• the email address you have registered with
• which despatch option you would like (direct to recipient, or back to you with a blank envelope) and an address
• the size of the card you require (small, standard or large)
• and a phone number we can contact you on.

For any other enquiries on Photo Upload please email help@moonpig.com or call us on 0845 4500 100 (or +44 20 7803 0390 if outside the UK).

Moonpig.com currently has over 9000 different cards to choose from. If you are looking for something specific why not try our Keyword search that can be found on the homepage. Here are some tips for using the keyword search: 

• try searching using single descriptive words
• if you know part of a card’s caption type in a small section of text
• if you know the card number (this is on the back page, above the barcode, 2 letters then 3 numbers, for example OT046)

For any other website or card search enquiries please email help@moonpig.com or call us on 0845 4500 100 (or +44 20 7803 0390 if outside the UK).

For any other enquiries or feedback on Moonpig.com, please email help@moonpig.com or call us on 0845 4500 100 (or +44 20 7803 0390 if outside the UK) and the Customer Service team will be happy to help.